Your browser does not support JavaScript
 

Ascent Solutions Blog

Source Support Services is Providing Instant Gratification!
Monday, November 4, 2013

In today’s digitally crazed social world, instant answers, instant information and instant gratification are the norm. We use mobile apps to pay for our coffee because counting cash and change is to slow. When we need directions or a reservation, no matter where we are or what we are doing, we can find the details and secure the perfect dining experience in seconds.

So, how do you support a global customer base that has mission critical hardware with same day parts and service? How do you respond within four hours to a hospital with life saving equipment that is no longer functioning? Source Support Services, that’s how.

With a culture of get it done at all costs and an infrastructure built in the cloud, Source Support Services continually exceeds their customer’s expectations. Using theForce.com cloud, Source Support is able to repair and or replace mission critical hardware in the regions they serve within 4 hours or less. The Salesforce service cloud helps manage the dispatching of hundreds of service technicians. AscentERP ensures that 121 global locations have the right hardware at the right time and the right amount to ensure the service technicians show up on sight ready to repair and replace the first time.

Source Support Services providing the industrial / physical world the instant gratification we are used to!

Written by: Ascent’s Co-Founder and President Shaun McInerney



 
Subscribe To Our Blog

Blog Categories

  • CTO's Perspective
  • Doing Great Things
  • Marketing
  • News & Events
  • Other Products
  • Technical
  • Uncategorized
    • 11/22/2016 - Salesforce and AscentERP
    • 08/23/2016 - Streamline the Connection betw
    • 07/08/2016 - Agility and Innovation are the
    • 12/19/2014 - 7 reasons to Eliminate Silos a
    • 11/14/2014 - 3 Things to do before an Imple
    • 11/03/2014 - DreamForce 2014
    • 09/21/2014 - Using Contract Assemblers and
    • 09/14/2014 - Bulk Pick Pack and Ship
    • 11/04/2013 - Source Support Services is Pro
    • 10/25/2013 - The Innovation Never Stops!
    • 09/09/2013 - Solar-Aid, inspiring a higher
    • 08/06/2013 - Where has all the cash gone? I
    • 07/09/2013 - Beware of the Unmanaged Packag
    • 04/04/2013 - On-Running Has My Business!
    • 02/25/2013 - Hardware and the Cloud
    • 02/07/2013 - Old Companies Learning New Tri
    • 11/06/2012 - Hurricane Sandy Didn’t Stop Us
    • 09/28/2012 - DreamForce 2012 Unbelievable
    • 09/18/2012 - We’ll be at DreamForce ’12!
    • 05/31/2012 - Announcing OEM Integration wit
    • 03/29/2012 - Intermec is Taking Charge with
    • 03/14/2012 - A Little Personal Touch Never
    • 02/27/2012 - Do You Have an Apple Product (
    • 02/10/2012 - Food Traceability Solution
    • 12/03/2011 - Inventory Adjustments
    • 11/08/2011 - Item Transfers
    • 10/24/2011 - ZebraLink Multiplatform Softwa
    • 08/24/2011 - Feature enhancement #5 Rental
    • 08/21/2011 - Feature enhancement #4 Quickbo
    • 08/19/2011 - Do you sell kits?
    • 08/18/2011 - Feature enhancement #3 B.O.M.
    • 08/17/2011 - Feature enhancement #2 Mobile
    • 08/16/2011 - Feature enhancement #1 Routing
    • 07/26/2011 - Dreamforce 2011
 
Available on the Salesforce App Exchange
"Each of the issues I've had (original review below) are being addressed and we enjoying working with AscentERP. The roll out of the rental and events modules is a very strong value add to an already solid ROI equation. Great product, great development road map."
VIDEOS   |   BLOG   |   REVIEW US   |  TERMS   |   PRIVACY

Copyright © 2019. Ascent Solutions. All Rights Reserved.
50 Division Street, Suite 203. Somerville, NJ 08876
Tel: 908-981-0150 | Fax: 908-725-2093

Ascent Solutions on FacebookAscent Solutions on TwitterAscent Solutions on LinkedInAscent Solutions on YouTube