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AscentERP Blog

Source Support Services is Providing Instant Gratification!
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Monday, November 4, 2013

In today’s digitally crazed social world, instant answers, instant information and instant gratification are the norm. We use mobile apps to pay for our coffee because counting cash and change is to slow. When we need directions or a reservation, no matter where we are or what we are doing, we can find the details and secure the perfect dining experience in seconds.

So, how do you support a global customer base that has mission critical hardware with same day parts and service? How do you respond within four hours to a hospital with life saving equipment that is no longer functioning? Source Support Services, that’s how.

With a culture of get it done at all costs and an infrastructure built in the cloud, Source Support Services continually exceeds their customer’s expectations. Using theForce.com cloud, Source Support is able to repair and or replace mission critical hardware in the regions they serve within 4 hours or less. The Salesforce service cloud helps manage the dispatching of hundreds of service technicians. AscentERP ensures that 121 global locations have the right hardware at the right time and the right amount to ensure the service technicians show up on sight ready to repair and replace the first time.

Source Support Services providing the industrial / physical world the instant gratification we are used to!

Written by: Ascent’s Co-Founder and President Shaun McInerney



 
 
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FEATURED PRESS RELEASE

Happy to Make the Cover of Manufacturing Technology Insights

CLICK HERE TO READ FULL STORY 

Inventory models for calculating reorder points and optimal order quantities have been in existence long before the dawn of software era. When the first affordable automobile, Ford Model T was rolled off the assembly line, manufacturers were already reaping the financial benefits of inventory management by determining the answers to ‘When to deliver?’ and ‘How many to deliver?’ However, it seems an irony today—in the days of advanced information technology—that many companies are still not taking advantage of these fundamental inventory models. Organizations tend to have several systems to manage their business and often run their entire operations on excel spreadsheets which make activities such as assets tracking, equipment scheduling, or documenting essential incident details, snowball into their biggest headaches. This is a challenge that was comprehended beforehand by AscentERP. Co-founded by industry veterans Michael Trent, CEO, Shaun McInerney, President, and Akbar Rafiuddin, CTO—who bring years of experience in manufacturing, sales, and technology space respectively—AscentERP came in as an assistance stick for manufacturers who were struggling to position their next level of growth. In the course of their initiative, AscentERP found a perturbing obstacle: the silos and boundaries created between the business and IT by the existing ERP tools within organizations.

Through its AscentERP application, the company today breaks down the communication barriers in an organization and gets everyone on the same page. With an aim to support a flexible, sustainable, and extensible mentality, and also the warehouse and production floor, AscentERP provides an environment of collaboration—creating greater enterprise responsiveness, agility, and speed. Organizations using AscentERP don’t have to configure their processes based on the tool, as the firm delivers a flexible solution which can adapt and evolve according to the business processes that are already in place. “With AscentERP, inventory management doesn’t have to be a time-consuming, complex process. Companies can save resources that can be utilized to innovate products in accordance with dynamic market requirements,” says Rafiuddin. Along with its collaborative and enterprise-responsive capabilities, AscentERP also provides advisory services that present organizations with better implementation of workflows and processes.

Powerful Inventory Management Application

AscentERP is a cloud-based application that allows clients to manage their manufacturing supply chain in a revolutionary way. It enables end-to-end inventory tracking, right from raw materials or outsourced components to finished products over multiple locations. The clients benefit from instant access to inventory numbers across warehouses, broken out into any variation, with any set of details to get products to customers before anyone else.

CLICK HERE TO READ FULL STORY
 

INFOGRAPHICS

revival of our nation's core competency, manufacturing

Ascent is excited to exhibit at this years American Rental Association trade show.
February 19 -21 in New Orleans. http://www.therentalshow.com/
Booth 2469 please come and visit.
 

APPEXCHANGE TOP 23

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“We just recently implemented AscentERP as our enterprise solution for managing both B2C and B2B models. Our instance of AscentERP has a custom interface with Shopify (our e-commerce engine) and accumulates and records sales orders and fulfillment events seamlessly.”

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