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Inventory Control

Fully managed customer-facing technology solutions provider, looked to Salesforce to shape more efficient and better distribution service experiences through the power of Force.com technology on a sole platform.


  • THE CHALLENGE
Technology provider looking to grow it’s business to keep pace with the ever changing needs of the service industry. They needed an inventory management system, warehouse operations and supply chain solutions that would integrate and improve its sales and support groups in their inbound call center. Incoming calls makes up the majority of their business interaction with their installed base of customers. Improving their service and integrating diverse systems on one platform and they looked to Force.com and seamlessly tied to both Sales and Service Cloud.

  • THE SUCCESS
Utilizing AscentERP and the Salesforce Platform to consolidate Sales, Support and Service clouds to deliver an operational hub. The integrated solution allowed opportunities with products and price books to seamlessly be converted to Ascent Sales Orders. The new sales and custom Visual Force interface, created using AscentERP’s API tools, handles larger volume of add-on and replacement created easily, efficiently and directly from the Service Console. As a relatively sophisticated Salesforce shop, Ascent Customer was able to work with Ascent APIs and objects to take the platform even further and wrap their business process around it.

  “AscentERP was selected to be a core part of the ecosystem to handle inventory management and act as an entry-point - and gateway – to the customer accounting system. Successfully meeting the aggressive timeline, Ascent was able to step up and achieve it. Ascent helped the Customer business transition paper processes to ones that would work best for them.”


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FEATURED PRESS RELEASE

 
REINVENTING THE SUPPLY CHAIN:
THE FUTURE OF
FULFILLMENT
VISION STUDY
CONFRONTING LOGISTICS
CHALLENGES IN AN OMNICHANNEL SHOPPING LANDSCAPE
 

INFOGRAPHICS

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