Ascent RMA – Return Merchandise Authorization
No business system is complete without a reliable returns management component—not only from your customer to you, but also from you to your customer. That is why Ascent has created a robust Return Merchandise Authorization (RMA) feature that can return product from the Sales Order and Sales Order line, as well as the Purchase Order and Purchase Order line. It gives you the ability to follow a Salesforce case to determine if a product is under warranty or not. You can return items into general stock, a quarantine location, or into the recycle bin.
Here's how users benefit with the Ascent RMA Object:
- If your product is in warranty or out of warranty, Ascent will guide your customer services reps to make the correct decision.
- RMA processing is fast and easy.
- A complete reportable log is created regarding returns.
Handle RMA in the Cloud–It's Better than Software!