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Beware of the Unmanaged Package!
Tuesday, July 9, 2013

“Every time an unmanaged package is installed in a production org God kills a kitten.”

I was recently asked to comment on the practice of using unmanaged packages to distribute applications on the Force.com platform. Apparently claims were being made that this was great news for customers because it provided great flexibility and openness. I’ll make my position clear from the outset that I think this approach is BAD NEWS for customers.

The differences between managed and unmanaged packages on the Force.com platform are very well described here – http://wiki.developerforce.com/page/An_Introduction_to_Packaging but in a nutshell:

Unmanaged packages are bundles of components that provide a simple method to move customizations between orgs together with any associated source code.

Managed packages provide developers with a way to distribute components that can be automatically updated, are licenseable & trackable and prevent changes being made that would prevent seamless upgrades in the future.

For sure there is overhead involved in building and distributing apps in this managed way but the benefits to customers are very clear:

- Managed packages can be upgraded automatically by the provider so upgrades and fixes can be pushed to your org as required. Contrast that with an unmanaged package where, once installed, components have no connection with the org from which the package originated and as a result your provider will always need direct access to your org to make any fixes or updates.

- Managed packages are protected so that fundamental business rules and logic cannot be broken either by accident or maliciously which is something your auditors will appreciate.

- Managed packages support namespaces and versioning so they won’t impact the installation of other packages you may chose to install in your org.

- Managed packages allow you to control access to the application and the application’s data via the standard Salesforce licensing mechanism.

- Managed packages do not count against your org limits for tabs and custom objects whereas unmanaged packages will count against those limits.


Distributing applications via unmanaged packages also represents a significant risk for your provider as all the intellectual property contained in the source code is fully exposed and can be copied, edited and distributed in plain text.

So beware anyone that tells you installing unmanaged packages into your Salesforce org is a good idea. It may appear to save you money up front because it’s a very cheap although primitive way of software distribution on the Force.com platform but in so doing you are very likely heading down a path to fragile, unsupportable, unupgradeable systems that will become increasingly costly to keep running in the future.

Simply put, if your provider is distributing its “app” via unmanaged packages you aren’t getting a product in any true commercial sense rather you are simply getting a loose collection of customizations specific to your org with many of the costly, high maintenance pitfalls that gave old style ERP implementations such a bad reputation in the last century.

Written by the Vice President Business Development for FinancialForce.com Kevin Roberts.



 
 
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10 Hottest Sales Tools at dreamforce

From Dreamforce '15: Behavioral Analytics Are Transforming the B2B Sales Process

Billions of dollars have been poured into marketing automation technologies. Given the ability to deliver more relevant and timely information to customers with ease, marketing has gained enormous benefits.

Despite all the advances in marketing automation, however, sales teams have been stuck in the Dark Ages; working with dated technology to connect with a changed, modern-day buyer. But not anymore.

At Dreamforce ’15 in San Francisco this month, more than 150,000 attendees from 90+ countries got a glimpse of the future of sales, and that future is analytics.

Massive amounts of data harvested by robust and comprehensive analytics will supply insights that can transform sales processes. Powered by these rich and sophisticated analytics, advanced technologies will give organizations new insights to engage with and serve customers more effectively – from deeper insights that personalize the customer experience to improved sales forecasting, and modernized prospecting.

The latest Salesforce research shows that top organizations are already three and a half times more likely to use sales analytics.

“Over the last 10 years, the sales industry has witnessed a disruption. Due to the innovation of Internet cloud-based business transactions and an upsurge in sales technology development, the sales profession is in a state of rapid modernization.” James W. Phillips, Business Intelligence Analyst

Modern Sales Buyers Have Higher Expectations

B2B buyers have become “Amazonized.” They do their own online research, and leverage social channels and referrals, to find out everything they can before reaching out to a vendor. Yet, according to Accenture’s Yusuf Tayob in his Dreamforce session “Embracing Digital Disruption to Power Sales Growth,” this ‘non-stop customer’ still expects the best experience possible.

This requires personalization. Modern-day buyers want to deal with sales reps who understand them and their industry problems, and who know where they are in the buying process to give them the best experience.

Furthermore, they want vendors who respond ASAP to their needs. To allow modern buyers to “have it all” requires modern sales technology that includes automation and analytics. Tools that marketing has had for a while, but specifically built for sales.

Altered Buyers and Altered Processes Are Driving New Technologies

Automation and analytics tools are becoming available that change the playing field in sales. Sales acceleration tools, with their ability to deepen customer understanding to personalize the sales process, is one top category.“

Personalization: the Key to Stronger Customer Relationships

A 2015 Harris Poll study showed that an overwhelming majority of executive level buyers want more personalization in sales interactions, yet more than a third add that they rarely get any. Since 95% of respondents say they’d be more likely to respond to personalized outreach, sales organizations need to pay attention.

In addition, in recent research, Aberdeen Group reports that best-in-class companies that personalize content down to the sales rep level achieve up to a 36% higher conversion average and a 21% stronger lead acceptance rate.

New tools that deliver engagement analytics can unveil buyer interests and behaviors that empower sales teams to personalize their interactions. With analytics, teams can see how frequently a prospect engages with their content, and get profile data for recipients of forwarded information.

This can help you spot other stakeholders quickly. Also significant is the fact that these tools show when there isn’t interest, so teams can get to a “no” faster and turn their attention to more promising opportunities.

Speeding Up the Sales Process

Personalized outreach and deeper analytical insights ultimately mean an accelerated sales process that eliminates wasted resources and reduces customer acquisition costs. There’s still a lot of progress to be made when it comes to enhancing the sales process and engaging prospects more effectively, but it’s refreshing to see how much progress has been made in recent months.

10 of the Hottest Sales Tools at Dreamforce ’15

For sales teams, the most challenging facet of leveraging available technologies and solutions often involves sorting through the noise and identifying which tools are available. But there’s no doubt that prescriptive and behavioral analytics are key for best-in-class sales organizations to serve today’s non- stop customer.

Here are ten sales tools that deliver advanced analytics that made a particular splash at this year’s Dreamforce conference:

1. 6Sense

“Focus on customers who are ready to buy now, and keep tabs on the prospects making their way through the funnel.” That’s what 6Sense’s predictive intelligence technology does for sales teams. It essentially prioritizes contacts and helps reps understand where leads stand in the sales cycle.

2. AscentERP

With AscentERP, the days when sales reps had to call the warehouse to see if an item was available are over. This rich and insightful tool gives sales reps the visibility they need to manage customerinter actions with extra skill and enhance the end of the sales cycle.

3. Axiom

Axiom claims it can “take the guesswork out of sales” with its Integrated Selling Suite, which empowers sales teams to make educated selling decisions for better forecasting accuracy. The forecasting feature works by using real-time win probabilities that are calculated from advanced algorithms, and aligning that information with customer-specific data for highly accurate and dependable sales predictions.

4. Axtria

Over the past few years, Axtria has worked with a handful of Fortune 500 companies to transform the way they handle sales forecasting and predictions. Specifically, the firm helps clients leverage sales planning through its Axtria SalesIQ platform, which is a “comprehensive and tightly integrated framework that ensures that the same data, models and assumptions used to drive the strategic decisions permeate across tactical plans and operations.”

5. Birst

While CRM reports are helpful, Birst attempts to unify customer data, sales reports, revenue, and pipeline data into a consolidated forecast that enables sales teams to create more predictable revenue streams, based on everything from historical win rates to the “digital body language” of customers.

6. LiveHive

As the firm’s website suggests, “LiveHive uncovers ways to trim inefficiency and improve your team’s productivity, email effectiveness, and follow-up timeliness through automation and engagement analytics.” LiveHive’s power lies in its deep and comprehensive content engagement analytics.LiveHive lets sales leaders see how, and how often, reps are engaging to build best practices for the team, and reps get real-time alerts about how prospects interact with their emails and content, so they can prioritize them. With intelligent email sequencing and automated templates, LiveHive helps speed the buying process and allows teams to refine their sales models.

7. PeopleLinx

Using dozens of different data sources and insights, PeopleLinx’s predictive analytics technology recommends which actions salespeople ought to take, and at which time, in order to be most successful. Then it measures and reports on the success of the activity and tailors future actions accordingly.

8. PFL

One of the most unique sales tools on the market is PFL’s SwaqIQ software solution, which connects with the Salesforce Sales cloud to provide sales teams with new ways of connecting with clients and prospects. The platform uses predictive analytics and rule-based tasks to inform sales reps of the right time to send a gift to a prospect, and what the right gift might be.

9. TalkIQ

Sales reps waste too much time trying to record information and not enough time engaging prospects. That’s where TalkIQ comes into play. Among many other features, TalkIQ is able to transcribe conversations in real-time – eliminating the need to take notes and ensuring sales departments have accurate records that are easily searchable.

10. TopOPPS

According to its website, “TopOPPS is a sales pipeline and forecasting predictability solution thathelps sales teams focus on the best leads and opportunities in the pipeline so they can be moreeffective with their closing.” Using automation and intelligence, the company claims that reps can sellup to 25 percent more and shorten sales cycles by as much as 38 percent.

Looking to the Future of B2B Sales

By 2020, there will be more than 33 billion internet-connected devices around the world. This strongly implies there will be billions – even trillions – of data points for sales teams to get their hands on. That’s what’s so exciting and heartening about these new technologies.

Sales analytics and acceleration tools are giving sales teams the ability to capture information andcreate more advanced, data- driven sales strategies that meet prospects precisely where they are in
the sales cycle.

John Rampton is the founder and CEO of Due, a company helping small business owners from around the world to easily manage their accounting online.
 

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